Customer Service: Mon-Fri 10:00am-7pm PST

Email: info@chateaugiannicouture.com

RETURN POLICY

**NO REFUNDS - EXCHANGE/STORE CREDIT ONLY WITHIN 7 DAYS! 

RETURNS FOR STORE CREDIT MUST MEET THESE REQUIREMENTS:

1. Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, soiled, and without clothing tags. Items must be in a condition suitable for resale. 

2. Merchandise must have all tags, including any hangtags attached.

Any merchandise marked "Final Sale" cannot be returned

***Non-returnable merchandise include: sale products, formal dresses, bodysuits and accessories.

3. We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear, the smell of fragrances and smoke.

4. Customer is responsible for shipping fees to send the order back to Chateau Gianni Couture.

5. Shipping fees are non refundable.

6. Chateau Gianni diligently inspects all items before shipping; therefore, damaged merchandise is unlikely. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.

**Please include your original packing slip so we know who you are. If you've misplaced you're packing slip no worries, you may enclose a note with your full name and/or order number and indicate if you'd like to exchange an item for a different size, color, item or just receive a merchandise credit. If an exchange  is not indicated or the size you're requesting for the exchange is unavailable a merchandise credit will be issued in the form of a gift card sent via email. 

If you meet the return/exchange requirements please ship item(s) to:

CHATEAU GIANNI COUTURE

1425 W. Manchester Ave. Suite C

Los Angeles, CA 90047

RETURN PROCESSING TIME

Upon receipt of your package, your return for a store credit will be processed within 3-4 business days. You will be notified via email once your return has been processed.

WE SHIP WORLDWIDE

PROCESSING TIME : "When will my order ship?"

All orders are processed, verified, and shipped within 3-5 business days or sooner. Our goal is to have orders shipped within 1-2 days

We are not responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You may track your package using the supplied tracking number in your shipment confirmation email. 

HOW MUCH IS SHIPPING?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

HOW LONG IS SHIPPING?

******All orders are processed, verified, and shipped within 1-2 business days.

Once your order has been shipped, the estimated time of arrival is:

US Orders:

1. USPS standard shipping  3-5 business days.

2. Priority 2-3 business days

3. USPS Express mail (Guaranteed in 2 business days, 1 business day in most cases). 

International Orders:

1. USPS Priority international mail (7-14 business days)

HOW DO I TRACK MY ORDER?

When your order has shipped, we will send you a confirmation email that includes your tracking number so that you can follow the progress of your shipment. For international orders, Standard Airmail includes a customs form label number that can be used to locate your package, but is not an actual tracking number.

*No price adjustments on previous purchases.

We greatly appreciate your business beautiful, thank you! 

Thank you for shopping with Chateau Gianni Couture. Please read carefully before you contact us. Most answers to general questions can be found here.

Registration
Question 

Do I need to register before placing an order?
Answer 
No, you do not need to register before placing an order you can choose to check out as a guest

How do I reset my password?
Answer 
The first thing is not to panic! We at Chateau Gianni Couture have your best interest. Just click the “forgot my password” Link next to the login button.

Question 

How do I change my account information?
Answer 
When you log on to your account using your username and password, you be able to click on your account overview where you and update and edit any information.

Ordering

Question 

What types of payment methods do you offer?
Answer
We accept Visa, MasterCard, American Express, Discover, PayPal, sezzle , and afterpay

 

Question 

Do I have to order online?
Answer 
We are online only so therefore all orders must be made online and on the plus side you will be able to shop 24/7 all over the world.

Question 
When will I receive my order?
Answer
Most orders take 3-5 business days (Business days are MON-FRI -Please do not count SAT or SUN when counting your processing days) to process. Once processing is complete standard shipping takes 2-3 days and you will receive an email notifying you of your tracking number.

Question 7
My card got declined; I know my funds are available. What may have happened?
Answer
Visa/MasterCard regulations require us to only ship to your billing address to prevent fraudulent transactions. Should you get declined, perhaps you requested another address other than the billing address your credit card company has on file. Should that be the case, and you still insist we ship to an address other than your billing; we will either contact you or expect your call. We will then provide you with a credit card authorization form to fill out and return back to us. The form also has an area to shade in the front side of your credit card. This allows Visa/MasterCard to prove your card is in your possession and prevent fraud. Soon as we get this back, we will process your order right away.

Question 
Why have my order been cancelled?
Answer
1. We were unable to verify your billing information

2. The item suddenly became out of stock.

Question 

How do I change my order or cancel it?
Answer
An order cannot be changed or cancelled once placed and as long as it has not been shipped. Any orders for Pre-Order or Special Order Item(s) cannot be changed or cancelled. We can only issue store credit for orders that hasn’t been shipped yet.
Question 
I just ordered and now the price is on sale, do I get reimbursed?

Answer

The price shown on the web site at the time of purchase is the final purchase price, no exceptions. If the price of an item has changed since you purchased that item(s), the new prices cannot be transferred to any previous orders. We do not offer price adjustments.

Shipping

Question 
What if my package comes damaged?
Answer 
We are committed to providing our customers with excellent customer satisfaction. Each package is carefully folded one by one with gloves and thoroughly inspected by an employee. As we don’t have robots and only human employees, we understand things can happen. We strive for excellence, however in the event this should happen, please contact us immediately, preferably the day you receive it and we will advise you how we can handle the issue.

Question 
What do I do if I never receive my package?
Answer
Your tracking number will provide a date of delivery. If it is not received by then, please contact either USPS at (800) ASK-USPS depending on which carrier provided in “Your order has shipped” email. Please note we are not responsible for any delays the shipping carrier may have.

However we will resolve any issues we can.

Question 
My package is delayed by USPS, what do I do?
Answer
Once a package has left our facilities any possible delays in the delivery of your package are responsibility of USPS.

Question 
I received my package and it is not accurate, what do I do?
Answer
We have made every effort to display, as accurately as possible, the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Question
Do you ship Internationally?
Answer
INTERNATIONAL ORDERS: Yes we ship worldwide. There may be duties and taxes imposed on your order that aren't reflected in our prices. Check with your local Customs office for those charges. In addition, some countries may charge an additional handling fee for delivery within that country. Chateau Gianni is not responsible for any of these charges. The shipping charge only covers the shipping. Please note that we are not responsible for delivery arrival times/dates, as Customs can hang on to your package for reasons beyond our control.

Question 
Will my signature be needed for my delivery?
Answer
On expedited shipping a signature will be required.

Question 

Do you provide tracking info for packages?
Answer
Yes, every package will have a tracking number. Once the payment is accepted you will receive an email confirmation of your order. Once your item(s) is shipped you will be notified by email with your tracking number.

Returns

Question 
What is the return/exchange policy?
Answer
No refunds , exchanges or store credit only.

Final sale on international orders, sale items and Black Friday orders.

For more information please visit returns & exchanges on the website.



Promotional Codes
Question 
How do I use my promotional code?
Answer
When you have reached the checkout stage there will be a section to enter your promotional code before you place your order.

Question

What if I forget to use my promotional code?
Answer
Unfortunately there is nothing we can do if your order has already been placed. However depending on when the code expires you are welcome to use it on a new order

Chateau Gianni Couture